Crash Analytics

We collect essential app crash data for the sole purpose of maintaining functionality and improving the user experience. The data collection is facilitated by a service called Firebase Crashlytics. Details regarding how the data collection helps provide superior technical support and how long that data is retained will be posted below.

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"How it helps:

Firebase Crashlytics uses crash stack traces to associate crashes with a project, send email alerts to project members and display them in the Firebase Console, and help Firebase customers debug crashes. It uses Crashlytics Installation UUIDs to measure the number of users impacted by a crash and minidump data to process NDK crashes. The minidump data is stored while the crash session is being processed and then discarded. The Firebase installation ID enables upcoming features that will enhance crash reporting and crash management services. Refer to Examples of stored device information for more detail on the types of user information gathered.

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Retention:

Firebase Crashlytics keeps crash stack traces, extracted minidump data, and associated identifiers (including Crashlytics Installation UUIDs and Firebase installation IDs) for 90 days before starting the process of removing it from live and backup systems." - Official Firebase Privacy Policy Page

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Examples of data collected for app crash analytics: https://firebase.google.com/support/privacy#crash-stored-info